In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun
In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even …
Starting at $35 per month
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What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of…
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Foundation
$35
Cloud
per month
Growth
$80
Cloud
per month
Scale
$90
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.mailgun.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $35 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun Competitors
Sinch Mailgun Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun starts at $35.
Twilio SendGrid, SparkPost, and Amazon Simple Email Service (SES) are common alternatives for Sinch Mailgun.
Reviewers rate Support Rating highest, with a score of 7.4.
The most common users of Sinch Mailgun are from Small Businesses (1-50 employees).
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(61)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.
Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.
Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.
Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.
Users commonly recommend Mailgun for the following reasons:
- Users suggest Mailgun as a reliable option for anyone needing an SMTP provider with good deliverability and value. They find it particularly useful for transactional email service, especially for growing businesses and Laravel-based applications.
- Reviewers appreciate Mailgun's ease of integration and its great tools for advertising campaigns. They recommend using Mailgun for sending and tracking transactional emails, but also advise having some background knowledge in back-end emailing when using the platform.
- Users highlight the excellent customer service and support provided by Mailgun. They find the documentation helpful and suggest reading it to fully benefit from the product. Additionally, users praise the simplicity, speed, and free tier option offered by Mailgun, making it an attractive choice for many businesses.
Overall, users recommend trying out Mailgun due to its easy setup process, generous features, reliability, good value, expert email delivery, and fully-featured email transactional service. They advise starting with a lower plan and ramping up as needed, while also recommending the use of Mailgun's API for fast and secure implementation. Some reviewers even suggest considering Mailgun for reducing costs by eliminating physical mail servers. However, users caution against choosing Mailgun if you don't want to pay a high monthly fee.
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Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
January 01, 2024
Mailgun Review
Mailgun provides a reliable way to send out email campaigns to marketing lists, so that we as a marketing agency can deliver promotional communications to subscribers on the behalf of our clients. We view Mailgun as an email delivery tool, a way of safely delivering comms to subscribers via other tools we have in our tech stack.
- Email delivery
- Technical set up
- Clear, easy to follow instructions and guidance
- Clear email metrics
- UX design
- Campaign build features other tools have
- Cost is relatively high
November 03, 2021
Good Service at a Great Price
We send all of our customer focused emails through Mailgun. It provides us a secure destination for every email to avoid security breakdowns that might impact our status as a safe mailer.
- Easy to set up
- Easy to manage
- Easy to review rejected emails
- Could be better at screening obvious spam
August 17, 2021
Mailgun delivers on reliability and a good feature set
We use Mailgun for all our outbound emails from our Rails app. This includes transactional emails to our users but also is the backbone behind our reminder system. Our reminder system sends periodic emails on behalf of our users to their customers. We also use their API to track the delivery status of each message and expose that information to our users.
- Their API and webhooks are excellent and reliable
- They have great tools that help us increase our deliverability and reduce the chance of getting marked as spam
- Their suppression lists are easy to manage
- Their management user interface is a bit slow, searches take quite a while which can be frustrating. But we don't use this interface often, we mainly use Mailgun through their API behind the scenes, and it works great.
May 29, 2020
Beware of Mailgun, it backfires.
Mailgun was used to deliver email for our coaching platform. We counted on Mailgun to deliver hundreds and sometimes thousands of emails between our coaches and clients, so no unsolicited email here.
- When it worked, the mail generally got through.
- Mailgun is used by spammers, and sometimes your assigned mail server will get blacklisted because of other users on it.
- If you end up with a mail server that is blacklisted, your mail will go nowhere. And, below the $300 and up pricing tiers, there is no one at Mailgun to help you get this problem resolved. You are just stuck.
- In other words, Mailgun is unreliable as a mission-critical service. I would strongly recommend using a service with better processes in place.
November 20, 2019
Solid, dependable, but pricey SMTP service
We currently utilize a dedicated IP through MailGun's SMTP service to handle all of our company's direct, transactional emails with candidates and clients. By utilizing a dedicated IP, we're able to protect the integrity of our company's email reputation and ensure that emails are being delivered to the client's inbox rather than going to spam.
- System logs are detailed, easy to navigate, and searchable.
- Set-up and configuration is straightforward.
- Support usually responds to open tickets within 24 hours.
- Price is a bit high vs other services.
- No automatic email reputation monitoring to identify issues.
May 08, 2019
Easy implementation, solid deliverability, and reasonable free plan but analytics are lacking
Our company uses Mailgun because it solves our need for transactional emails. We decided to use them because of their 10,000 free emails a month, easy to use API, easy to integrate and send emails reliably. It is used mainly by our product development team, more specifically our backend Ruby on Rails (RoR) developer.
- Mailgun ensures that emails from your website actually make it to their destination. With their free tier covering the first 10,000 emails, it's a free solution to a prominent issue: emails getting stuck in email filters or not making it at all.
- Mailgun is easy to sign up for and easy to integrate into your site, especially if you are using WordPress.
- Absolutely love the mail logs too - that's come in quite handy on many an occasion.
- It's worth noting that everything that operates through Mailgun is through API, unlike something like SendGrid which offers a full dashboard alongside their API. This may or may not be an issue for some people.
- Our biggest limitation with Mailgun is with our ERP system and how they only chose to provided limited support to the many features Mailgun offers.
- Mailgun's analytics can be very confusing unless proper tagging is implemented on your emails.
May 08, 2019
Shot Mailgun and Buried it alive for SendGrid
Our company started using Mailgun as our transactional email platform when I originally came into the CMO role at dinely. It was a few lines of code with some plain text emails that were being sent to our restaurants and users based on some basic user data such as sign up and password reset.
- High Deliverability.
- Easy integration with a few lines of code.
- Low cost per email.
- Good free tier.
- No Marketing Emails. It's just transactional, but I like to have everything under one roof.
- You have to hardcode HTML emails, as there's no nice design or editor.
August 14, 2018
A Solid Choice ... Just Waiting for More Features
We used Mailgun in a pair of web applications and also in a database-driven software package. It was the sold provider of sending transactional emails for these three pieces of software for our company. Sign up emails and even bulk sends on behalf of our customers were handled by Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
- Good API that is easy to implement
- Good Documentation of the API and its features
- Fast Development
- Pricing is straightforward and relatively inexpensive
- Dashboard UI is easy to use
- No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this)
- Dashboard UI (although easy to use) is a bit dated in appearance
- Logs are cumbersome compared to Mandrill
- Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying)
- Sometimes can be slow in delivery
- Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee)
July 23, 2018
Easy and keeps us productive
Mailgun provides us with an easy to set up SMTP server and also makes it easy to implement a webhook to receive email, which we know is a use case coming up for us.
- Connect domain to the SMTP server
- Incoming email webhook
- Email activity logs
- UI is outdated
MailGun is being used across our entire organization. We made a switch initially from SendGrid and are very happy with it. It solves the business problem of managing IPs for >1M emails a month and sending messages with great speed and deliverability. We have been very happy with this switch and the quality of customer support we get from MailGun.
- Very cost effective
- Great support
- Easy to set up dedicated IPs
- Excellent Logs
- Webhooks for parsing could be better and easier to use
February 20, 2017
Mailgun is my go to transactional email provider
We used Mailgun to provide transactional email services for a recruiting services startup we had developed. It was part of our core infrastructure, serving all emails (sign up, password resets, notifications, etc.) required for our application to operate. It allowed us to easily implement these features within our Ruby on Rails app without having to worry about things like servers, deployments, and configuration.
- Fantastic API and developer experience.
- Easy to set up and maintain.
- Reliable service with fantastic reporting.
- The web UI could've been better in places.
February 20, 2017
Mailgun - To use it or not to?
My Business Requirement
My web-product helps users sell digital content to their customers. I need emails for various things:
My web-product helps users sell digital content to their customers. I need emails for various things:
1. Transaction.
2. in-house messaging.
3. Notices.
4. Birthday greetings.
5. Mass email marketing.
6. Letting users know when their wishlist item is on sale.
Mailgun is required to send thousand of emails in all above scenarios.
- Mailgun offers 10K emails for free per day, for any small or medium business, which is more than enough. Plus if you have more customers, you can send rest of the emails next day. That is just good decision on mailgun's part.
- It's easy to use and deploy and have a clean website. What more do you want for free?
- Time to deliver a mail is super-fast, so you are not compromising on anything really.
- Mailgun as a standalone service is very good. If you compare with other similar services, mailgun would probably win. But if you compare it with AWS solution, since AWS has other services that my architecture is tightly coupled with, I chose the AWS solution over mailgun.
- The instructions for deployment seemed a bit difficult given that I did not know a thing about sending emails when I started doing this. There should be a "sending emails for dummies" kind of tutorial. But no issues, I did found several tutorials on YouTube.
- Moreover, I would like them to create an API to "send more beautiful emails". It is not kind of their domain, but I would love them to take some action on this front.
- I also think they should support "preview" of emails on different devices and mail clients. If they build this, imagine what the devs can do with it. They will have all the tools to design and send emails, all from one place.
February 17, 2017
Powerful, reliable, emailing.
We use Mailgun to send all of our system generated emails out of our SaaS system. We send around 1000 emails a day for things such as user sign up, password reset, action and reminders for all of our users. Mailgun plugs into our system and seamlessly handles all of our email requirements.
- Tracks all email activity in a searchable interface
- Manages all of our system emailing across the board
- Detailed error reporting
- The UI could be more flexible and allow for custom dashboarding
- Can't seem to change the sorting in a number of areas